Return and Shipping Policy

Payment Information

Any dispute or claim arising out of or in connection with this website (almas4perfumes.com) shall be governed and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Minors under the age of 18 are prohibited from registering as users of this website or conducting transactions on it.
When making a payment for our products or services through our website, the details requested from you will be provided directly to our payment provider through a secure connection.
The cardholder must retain a copy of transaction records and merchant policies and rules.
We accept online payments using Visa credit and debit cards, STC Bank cards, Apple Pay, and installment services (Tabby, Tamara, and Madfu) in Saudi Riyals (SAR).
Products purchased using vouchers, credit cards, or any electronic payment methods cannot be refunded in cash. Refunds will only be processed through the original electronic payment method used. Cash on Delivery (COD) orders will be refunded via bank transfer.

Due to high order volumes, local orders are delivered within 3 to 7 business days. International orders (to Oman, UAE, Qatar, and Bahrain only) are delivered within 5 to 14 business days.
To ensure prompt delivery, customers are required to provide an accurate address including building/villa/apartment number, street name, city, national address, contact number, and recipient name. Before placing an order, customers must ensure that the product specifications meet their requirements and agree to the website's terms and conditions.
Orders are shipped daily through our home delivery service, except on Fridays and official holidays. Delivery is completed within 3 to 7 business days from the date of order confirmation. Home delivery is generally a door-to-door service; however, in some remote areas or where addresses are unclear, this service may not be available.
If a shipment is returned due to customer unavailability, an incorrect address, or an incorrect contact number provided by the customer, the order amount will be refunded after deducting shipping charges.

For orders with a total value below 199, a delivery fee of 19, 20, or 23 may apply depending on the courier company's rates.
Orders exceeding 199 may qualify for free shipping, subject to the current promotional offer.
For international shipments outside Saudi Arabia, shipping costs are calculated based on shipment weight, and delivery times depend on the customs and shipping procedures of the destination country. Customers may track their shipment using the tracking number sent via SMS or email.
International shipments may be subject to customs duties, taxes, or fees imposed by the destination country. Such charges are the responsibility of the customer. We are not liable for shipments that are damaged, seized, or returned by customs authorities.

We understand that customers may occasionally change their minds after placing an order. If you wish to cancel your order before receiving it, please contact our customer service via WhatsApp. We will make every effort to cancel the order provided that it has not yet been processed or shipped.
If the order has already been processed, the cancellation will be treated as a return request and shipping charges will be deducted.
Customers can always contact our customer service team via WhatsApp during working hours for assistance.
For Cash on Delivery (COD) orders, if repeated order cancellations or refusals occur without valid reason, the company reserves the right to disable the COD payment option for that customer.
Almas Perfumes allows product returns within 48 hours of receipt only for products covered under the "Golden Guarantee." This applies exclusively to the Passion Package and Harmony Package, which include tester samples for evaluation. The perfume bottles included in these packages must remain unopened and in their original condition.
For products covered by the Golden Guarantee, the order value will be refunded after deducting shipping charges.
Almas Perfumes reserves the right to cancel any order in the event of technical issues or product-related problems.
Packages not covered by the Golden Guarantee are sold as bundled products under a single product code at a special price and cannot be partially returned or exchanged.

If you receive an incorrect, damaged, or defective product, you may return it free of charge.
If an incorrect, damaged, or defective item is received, the product may be returned without any additional return shipping fees, and compensation will be provided for the damaged product.
If you receive an incomplete order, the value of the missing products will be transferred to you within 3 business days. Please submit your request through our WhatsApp number.
Returned products must not have been used, and all Almas Perfumes tags, labels, packaging, and seals (if applicable) must remain intact. Products must be returned in their original condition and packaging, accompanied by the original invoice, within 24 hours of receipt.
Returns will not be accepted if the original packaging has been opened, damaged, or tampered with.
Once the returned product is received and inspected, the refund amount will be processed after deducting the applicable return shipping charges.
For returns requested for any reason other than receiving a defective, damaged, or incorrect item, a return shipping fee of 25 will apply. Such return requests can be processed within 15 days from the date of product receipt.
Refunds are processed within 14 business days according to the payment provider's policy or after confirmation of the customer's bank account details.

You may contact us through the official channels listed below:

WhatsApp: 0500711527

You may also contact us through our social media accounts listed on our website.